£0 - £100 = 3.99 (Royal Mail)
£100 + = Free Postage (DHL next working day fully tracked - Monday - Friday only)*
Estimated delivery times
Floripawear = 2-5 Working Days
Other = 10-20 Working Days
Flat rate = £10.95 (DHL European Road Services)
Estimated delivery times
15 Days - Austria, Belgium, Channel Islands, Denmark, France, Germany, Republic Of Ireland, Luxembourg, Netherlands
15 Days - Andorra, Czech Republic, Gibraltar, Hungary, Italy, Liechtenstein, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden
15 Days - Estonia, Finland, Lithuania, Norway, Romania, Switzerland
15 Days - Bulgaria, Croatia, Latvia
15 Days - Greece
If you are unsure, or can’t find your country listed below, please drop us an email at email@example.com and we’ll always do our best to work something out.
All Non-EU deliveries are made with DHL Air Express and are expected to take between 10 & 15 days.
US & Canada - £14.95
The Asias - £19.95
Rest of the world - £24.95
Unfortunately at this time we do not deliver to PO Boxes and reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Floripawear is happy to accept returns for any reason up to 14 days after you receive your item/s. You have up to 7 days to send us an e-mail at: firstname.lastname@example.org to let us know the order number, what it is you are returning and the reason for the return, e.g. the item does not fit and you require a different size, we’ll supply you with a returns authorization code. You then have a further 7 days to send the goods back to the returns address below. This means that the package must reach us within 14 days after you have received your order. Please be aware that the parcel can take up to 7 working days to be returned, unless sent via special delivery.
We suggest that when returning goods to the business you ship them via a trackable / signed for method, as the business does not accept responsibility for items lost in transit. Please include the original shipping document plus the returns authorization code in order to help us process a swift refund. Returned items without the correct documentation will be delayed in processing and will slow down the service we offer to you.
Please note all goods must be returned to us in a sound re-sellable condition with all original tags and packaging.
Purchases made from the 1st of December to the 24th December have an extended exchange period of 1 month (28 days). We ask for you to follow the returns guidelines as outlined above, however the item/s must be received back at our boutique within 28 days of you receiving your purchase. Purchases made outside of this period will be subject to our usual returns policy period.
South Odessa Ltd, c/o Floripawear, 7B Charleston St, London, SE17 1NG
If you have any urgent matter please call a member of the team on +44(0)7811365046